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Connect a Chatbot to Clustaar Webchat

Clustaar WebChat Connection Offers Multiple Functions in Platform.

Connecting your chatbot to Clustaar Webchat is simple, and the connection will allow you to use the full potential of our platform.

Choose Clustaar website as main channel

To access all the powerful actions with our webchat, you simply choose it when creating a chatbot.

It is the first item in the list, with the green and blue logo.

It will give you access to useful actions, like quick replies or cards, to enrich the responses you build for your users.

The integration on your website is then straightforward.

Connect Clustaar Webchat to your website

Go to the channels tab in the left menu, and then click on Clustaar WebChat.

 It will open a panel, with two tabs: “Configuration” and “Behaviour”.

“Configuration” inputs

Below are the inputs of the “Configuration” panel:

Widget title: This is the text displayed on the chat widget when the window is minimized and must not exceed 16 characters.
Welcome message
: This message is displayed at the top of the chat window when no message has been sent yet and must not exceed 135 characters.
Prompt placeholder: Text inviting user to ask a question and must not exceed 400 characters.
Close button label: Text displayed on the chat widget when window is maximized and must not exceed 16 characters.

All contents are written by default but you can modify them to customize your webchat.

“Behaviour” tab

This tab contains two inputs:

Welcome story: A story you can set to be triggered at the first opening of the chat window.
Default state: State of the chat window (minimized / auto-display) at user’s arrival on your website.

Moreover, you can add a custom event by clicking on “Add custom event” button. This enables you to push a given story when a previously set event happens.

There is two types of events:

URL loaded: The story will be triggered at the loading of the URL given inside the “URL” field.
“Ignore anchors” means that if user’s URL contains the URL plus an anchor then the story will be triggered anyway.
“Allow extra GET params” means that GET params (GTM tags, …) won’t be considered and the story will be triggered.

Event triggered: The story will be triggered when a specific event happens, previously defined inside a javascript document. 

Channel activation

Click on the Activate button.

Then, copy the script below, and paste it in your website header on the web pages where you want the chat to appear.

It’s done, congratulations!

You can now tune your widget 🙂

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