Cards are a smart way to propose choices to the end user in the chatbot. It will display a carousel with images, text, links and buttons.
The chatbot will propose two options:
- Leave a message with customer support, which triggers the next step : “Leave a message”
- Explore the help center, then it opens a new window
The buttons have three possible outputs :
1- Link to a Step or Story
When the user clicks the button, it will trigger a Step (as in the example below), or a new Story.
2- Link to a URL
When the user clicks the button, it will open the URL that you specified.
3- “Share” (Facebook Messenger only)
The Card can be shared to the user’s address book. More details here.
Platform-specific capability (channels integration)
The “Send Cards” Action is only available for Facebook Messenger and for the Clustaar Webchat.